TriVIN’s Customer Support staff is familiar with the daily needs of motor vehicle industry professionals performing their jobs. We understand that clients come from a wide knowledge base and recognize the need to work with users who possess all levels of computer skills. TriVIN’s Customer Support staff includes representatives with diverse and extensive backgrounds in information technology, computer science, and training. Our considerable resources, experience, and knowledge are devoted to helping you manage and maintain your OLRS system. TriVIN offers a variety of resources to answer your questions and meet your needs. Our customer support team offers assistance ranging from explaining DMV policies and procedures to resolving computer hardware and software issues. TriVIN customer support representatives will gladly help you handle any difficulties you might have by providing:      · Computer hardware and software troubleshooting and issue resolution      · DMV policy and procedure explanation, verification, and clarification      · Transaction assistance      · Inventory management The triVIN Customer Support Center, located in the Groton, Connecticut corporate office, is the primary location for reporting and tracking technical problems and receiving service calls. The Customer Support Center is part of the triVIN corporate data center and has immediate and direct access to all technical engineering and managerial staff. The customer support staff members are also able to utilize the OLRS administration applications to continuously monitor the health and operating status of all OLRS system components. TriVIN Customer Support Representatives are highly trained, knowledgeable, courteous professionals who provide expert, thorough, and timely assistance. They are available during all regularly scheduled hours of system operation, which include: Monday through Friday 8:00 a.m. - 9:00 p.m., Eastern Standard Time 5:00 a.m. - 6:00 p.m., Pacific Time Saturday 8:00 a.m. - 6:00 p.m., Eastern Standard Time 5:00 a.m. - 3:00 p.m., Pacific Time If you have any questions or problems while processing transactions through the OLRS, call the triVIN Customer Support Center at 800.374.4771. In the event that we are not able to solve a problem together over the phone, triVIN will dispatch a technician to your location for additional assistance. For more information, please contact us at support@trivininc.com.