1. What do I do if the deal number has been locked by DMV?
2. What do I do if I get the message:
"M5445 Boss
Amount Due Does Not Equal HQ Amount Due: 34.50"?
3. What do I do if I forgot to change the expiration date and it is in an R2?
4. What do I do if the VIN is already on file with title number?
5. If I delete a deal, is it gone forever?
7. Can I void a deal if it is an R4?
8. If I void a deal, can I use the plate and stickers again?
9. What is the difference between L status and R status?
10. What do I do when I get the error "Boss amount due does not equal HQ amount"?
11. What do I do when I get the message "No Record Found"?
12. What do I do when I get the message"Registration is limited to 2 months"?
13. What do I do when I get the error "Enter AMT Rec., CR CD, or Fee Except"?
14. What do I do when I get the message "Registration not allowed Due to CTR stops"?
1.
What do I do if the Deal number has been locked by DMV?
Call triVIN at 800.374.4771
to have them unlock the deal.
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2.
What do I do if I get the message:
"M5445 Boss Amount Due Does Not
Equal HQ Amount Due: 34.50"?
Take the GVW out of the vehicle screen, then update the change
to the server.
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3.
What do I do if I forgot to change the expiration date and it is in
an R2?
Query and hold the deal to get it in an L status. Change
the expiration date and mark the year and the month decal as
damaged. Update changes to the server to bring it back to an
R status.
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4.
What do I do if the VIN is already on file with the title number?
You must call the DMV and have them remove that record so the
deal will go through.
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5.
If I delete a deal, is it gone forever?
No. Just query it
back by the plate, customer number, or VIN and it should come back.
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6.
Can I undo a void?
No.
You must start the deal over again with a new plate and new stickers.
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7.
Can I void a deal if it is an R4?
No. The only thing you can do at this point is call DMV to help you.
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8.
If I void a deal, can I use the plate and stickers again?
If
it is a plate out of your online inventory, then no, it must go back to
the DMV along with the stickers.
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9.
What is the difference between L status and R status?
An L status is local so you can make changes if needed. An R status is remote
and changes cannot be made.
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10.
What do I do when I get the error "Boss amount due does not equal
HQ amount"?
This error comes up when you put TK instead of PK in the body style.
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11.
What do I do when I get the message "No Record Found"?
This message usually means the incorrect plate type has been entered. Run a
VIN to find out what the correct plate type is, enter it in, and then process again.
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12.
What do I do when I get the message "Registration limited to 2 months"?
This message will come up if the customer has insurance problems. You must change
the expiration month to only two (2) months and the customer must request a SR22
from the insurance company to submit to DMV.
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13.
What do I do when I get the error "Enter AMT Rec., CR CD, or Fee
Except"?
This error usually means there are no fees associated with the deal. Do
a step 2 and it should be fine.
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14.
What do I do when I get the message "Registration not allowed Due
to CTR stops"?
This message means the customer has stops with DMV on their record and they should
clear them with DMV before trying to process again.
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