1. What can I do when I cannot connect to process?
2. What do I do when I can no longer print registrations?
4. What do I do when a VIN will not decode?
5. How should I handle a Lien Release error?
6. How do I process when I receive the error "HRQ001 multiple records found using search criteria"?
7. Can I replace a vehicle's plates during a registration?
8. Can I process a Renewal and another transaction at the same time?
9. How do I process a Lease Buyout?
10. Why is it that I get to the end of the transaction and it says Document: NA?
11. What does "HR1075 - No Match on Prior Owner" mean?
12. Can I cancel a transaction done online?
13. Can I amend a transaction done online?
14. Can information be changed on a Duplicate Registration?
15. I received and accepted a shipment of inventory. When can I start using this new inventory?
16. Can I transfer registration equity when doing a Plate Surrender?
1.
What can I do when I cannot connect to process?
There
may be an issue with your computer or your modem. If you have an external
modem, power it off. Restart your computer. If you turned your modem off,
turn the
modem back on. Try to dial in again. If you are still unable to connect,
contact Customer Support at 800.374.4771.
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2.
What do I do when I can no longer print registrations?
Check
to be sure that there is no paper jammed in the printer. Make
sure that you have the correct paper or document in the
printer. If you have any unusual flashing lights on the printer,
restart the printer. You may need to power off the printer for
a full minute before restarting it to clear the printer's memory.
Some of the newer printers do not have a power button and will
need to be unplugged. While the printer is turned off, restart
the computer. Then power up the printer
and try to print again. If this does not work, contact Customer
Support at 800.374.4771.
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3.
How do I get past the error message HI1004
Barcode Database Problem, HA9999 Reg Region
Unavailable, or HA1002 System Abend?.
These
errors all reflect minor issues with DMV databases that should
recover within 10 to 15 minutes. Wait and try to reprocess. It
should work at that time.
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4.
What do I do when a VIN will not decode?
We
will need a copy of the MSO so that we can manually decode and
enter the VIN into our system. You can fax it to 860.446.9920
and the VIN
will usually be available to process the following business day.
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5.
How should I handle a Lien Release error?
There
are two common Lien Release errors that you may come across.
1. If you are receiving an error stating HR1189 Lien Release/File Lien is Incompatible,
contact Private Sector Partnering and verify the lien position on the title or
if it has been electronically released. Enter the correct lien position, or leave
the field blank if the lien was electronically released.
2. If you are receiving an error stating Lien Release Prohibited, and you are
adding and releasing a lien, on the Lien Holder screen, enter 99999 as the Lien
Holder code, enter 0 in the Lien Release field, and fill out an MV-900 Notice
of Lien to add the lien.
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6.
How do I process when I receive the error "HRQ001 multiple records
found using search criteria"?
This
message means that there may be other plates on file with the same beginning
numbers. Hit 'OK' to this error and if the system brings up the fees,
you can process it. If the system does not bring up the fees, this will
require DMV
intervention
and will need to be sent to a local office.
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7.
Can I replace a vehicle's plates during a registration?
You
have the option to issue new plates in the current class during a Re-registration,
a Renewal, and an Amendment, but
not during a Duplicate. On the Vehicle Information screen, select the checkbox
for Issue New Plates in Current Class.
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8.
Can I process a Renewal and another transaction at the same time?
Whenever
you are prompted that this vehicle is eligible for Renewal, you must either
process the Renewal or process
the transaction you are currently in. A Renewal will always need to be done as
a separate transaction.
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9.
How do I process a Lease Buyout?
You
process Lease Buyouts under Registration and Title Only. The only time you
can process a Title Only is during
a Lease Buyout.
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10.
Why is it that I get to the end of the transaction and it says
Document: NA?
At
the beginning of the transaction, either Issue Temp Registration or Temp
to Permanent Reg was selected
or you are out of documents. Check the Temporary Registration screen and,
if this is correct, verify that
you have documents and that you have accepted them into your online inventory.
Keep in mind, inventory will not be accessible for processing until the
following day. (back
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11.
What does "HR 1075 - No Match on Prior Owner"?
The
most common reason for this message is that you do not have the
most recent title. You can verify this with Private Sector Partnering.
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12.
Can I cancel a transaction done online?
Yes.
However, the transaction may only be canceled on the SAME DAY that the transaction
was conducted by the SAME OLRS USER on the SAME TERMINAL.
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13.
Can I amend a transaction done online?
Yes,
you may amend transactions that have been done online WITHIN THE
LAST 5 BUSINESS DAYS.
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14.
Can information be changed on a Duplicate Registration?
Only
INSURANCE COMPANY information can be changed.
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15.
I received and accepted a shipment of inventory. When can I start
using
this new inventory?
The
inventory becomes available the NEXT BUSINESS DAY.
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16.
Can I transfer registration equity when doing a Plate Surrender?
No.
If you wish to transfer unused registration equity, you should process
a REREGISTRATION and select ISSUE
A NEW PLATE IN CURRENT CLASS.
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17.
Is there a way for me to add Lien Holders and Insurance Companies
to a pool so they will
appear in the dropdowns for those fields?
Yes.
From the SETUP menu, select DEFAULT(S) from the sub menu. Then select
LIEN HOLDERS or INSURANCE COMPANIES and fill in the data on those
screens. Then press the F2 key to accept the new data.
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