1. Which registration
codes can be processed online?
2. Can I reprint a transaction that never printed?
3. How do I renew and transfer a registration?
4. How do I replace a plate?
5. What should I do when I accidentally print something
other than the registration on my document?
6. How do I order inventory?
7. How do I receive inventory?
8. How long do I have to cancel a registration?
9. Can I still process with a
plate/document/sticker that has skipped?
10. Can I still process a registration if I receive a "vehicle stop" error?
11. What do I do if I try to log on and the system says that I'm inactive?
12. What do I do if the system is not prompting me to print the lessee clear?
14. What hours am I able to process?
16. What do I do if I'm trying to process a registration and it says that I have insufficient funds?
1. Which
registration codes can be processed online?
1
through 8 (passenger)
11 (commercial)
15 (passenger with commercial
rate)
All others need to be processed manually.
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2.
Can I reprint a transaction that never printed?
You
cannot reprint a transaction. Options are to void the registration
and do it over with a new document or process a duplicate.
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3.
How do I renew and transfer a registration?
The
transfer must be done first, followed by the renewal. Doing the
renewal first will disallow further transactions.
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4.
How do I replace a plate?
If
solely a replacement plate needs to be done, process a duplicate
with replacement plates. Should there be a transfer involved, process
a transfer with replacement plates.
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5.
What should I do when I accidentally print something other than my registration
on my document?
If
this error occurred while processing, click on Problem Report on the
Fee and Inventory screen, choose Damaged for the reason and hit OK.
It will assign
the next document.
If the document has not been processed, go into Utilities --> Inventory Manage
and mark the document as damaged in the system.
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6.
How do I order inventory?
To
order plates, stickers, and registration documents, go into Utilities
--> Inventory
Request and enter quantities for the necessary items. Then press OK
to process. It will then prompt you to print your order information
for future reference.
All other forms can be received by contacting NJ CAR.
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7.
How do I receive inventory?
Once
you receive your order, go into Utilities --> Inventory Receive and
where it states Order Number, click the down arrow and find the corresponding
order. Once you confirm that the inventory is correct, click OK to process
the order. If you find any items that are missing, check problem inventory
and adjust your inventory accordingly.
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8.
How long do I have to cancel a registration?
You
must cancel transactions on the same business day of the original transaction.
If the cancellation needs to be done after the allotted time, you must call
NJ CAR to resolve the cancellation.
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9.
Can I still process with a plate/document/sticker
that has skipped?
Skipped
plates/documents/stickers
tend to occur when you lose connection to the system during processing and
the system does not have the opportunity to return the items to inventory.
This can easily be adjusted. Call Customer Support at 800.374.4771 and
they can return the items to your inventory if they have not been issued.
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10.
Can I still process a registration if I receive a "vehicle stop"
error?
This
error means that there is a stop on the vehicle on file with MVS and you
will need to call NJ CAR to have the stop cleared long enough to
process. NJ CAR will
need a copy of the front and back of the title, a C-07 form (Application
for Certificate of Title), and your contact information faxed to them at
609.406.0639. They will then advise you when
the
stop
has
been lifted. You'll
only have a 30-minute window for processing. The stop won't be removed a
second time.
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11.
What do I do if I tried to log on and it says that I'm inactive?
You
should contact the system administrator that was set for the triVIN system
and they will be able to reactivate you. Should the admin not be available,
you may call Customer Support at 800.374.4771.
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12.
What do I do if the system is not prompting me to print the lessee
clear?
The
system has been updated; a lessee clear report is no longer needed to send
in with paperwork.
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13.
How do I enter it into the system if the trade-in is worth more
than the vehicle being purchased?
Enter
the new vehicle amount in the gross amount and then enter 0 (zero) for the
net amount.
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14.
What hours am I able to process?
Monday
through Friday, 8:00am - 8:00pm
Saturday, 8:00am - 4:00pm
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15.
I am trying to enter a VIN and I'm getting the error "VIN cannot
decode". What can I do to
process this VIN?
Fax
a copy of the front of the MSO/CO with the gas type to Customer Support at
860.446.9920. The VIN will be decoded in
our
system
and will be available for processing the next business day.
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16.
What do I do if I'm trying to process a registration and it says
that I have insufficient funds?
You'll
need to fax a funding request form along with a copy of the check to 860.446.9920.
Funds are deposited every hour from 9:00am through 4:00pm except for 12:00
noon. After 4:00pm, all other funds will be added at 6:00pm and 9:00pm. Should
you need a copy of the funding request form, please call Customer Support at
800.374.4771.
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