1. What if the title was never received?
2. What is the difference between staggered and non-staggered plates?
3. When do you have to reset a Racf?
4. How long does the password have to be and does it have to contain a certain type of characters?
5. How do you print the registration from the URL?
6. How do you add a one-time lien holder to a deal?
7. How do you add an insurance company to the list if it is not there?
8. How long do you have to void a deal that has been finalized?
9. If a trade is more than the sales price of the vehicle, can the deal be done online?
10. If I receive the error "NC FS-4B Pending Insurance Lapse", what can I do?
1.
What if the title was never received?
If the title was never
received:
•
Complete
a MVR 4 and submit to local DMV office or through mail.
• Include
the $10.00 title fee unless applying for duplicate title prior to 60 days
after the title is mailed.
• Include
the lien release if needed.
• Mail
within 15 days. The title will then be mailed from DMV within 15 days.
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2. What is the difference between staggered and non-staggered plates?
• Staggered
plates expire one year from when they were issued and they
have a 15-day grace period to get renewed.
• Non-staggered
plates expire on the 31st of December regardless of when they were issued
and have
a 45-day grace period to have
them replaced.
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3.
When do you have to reset a Racf?
When
the user attempts to log on and they receive the message “user
privileges have been revoked".
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4.
How long does the password have to be and does it have to contain
a certain type of characters?
When
the Racf is reset, the new password that the customer enters
has to be at least 6 to 8 characters
long and has to include a number (but
cannot begin with one). The password also has to be one that
the customer has never used before.
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5.
How do you print the registration from the URL?
The
URL for NC is https://nc.trivin.net/ert/. After the last forward
slash enter data/rc (deal no.). rpt. To
print out a regular reg card, the URL should look like this:
https://nc.trivin.net/ert/data/rc(deal
number).rpt.
If the deal has a lessor, the URL would look like this:
https://nc.trivin.net/ert/data/rcdeal
number-0.rpt.
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6.
How do you add a one-time lien holder to a deal?
Use
the “Add One Time Lien Holder” button.
To enter an out-of-state
lien holder to the system, do the following:
During the deal, when
you get to the owner screen, choose create a customer. Once you
have created a customer, the system will assign a customer
ID No. Once the customer number is assigned, enter it
during the deal and it will add the owner to the deal.
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7.
How do you add an insurance company to the list if it is not there?
You
have to give Customer Support all the insurance company information and
they will submit a trouble ticket.
The engineers will look up the insurance company on the DMV side to see
if
it exists on their database. If it does, they
will implement it in the system. It takes about 24 hours to add a
new insurance company.
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8.
How long do you have to void a deal that has been finalized?
Once a
deal has been finalized, you have 5 business days to void the transaction.
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9.
If a trade is more than the sales price of the vehicle, can the
deal be done online?
Yes,
the deal can be processed online. You must enter 0 (zero) into both the
sales price and the trade-in
amount. By doing this, no taxes will be taken out
on this deal.
DMV will straighten out the money when they receive the paperwork.
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10.
What does it mean if I receive the error "NC FS-4B Pending Insurance
Lapse"?
The
customer that is trying to purchase the vehicle has an insurance stop;
they have to get that cleared up before you can
process the transaction.
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