1. If a customer's tag expires within 11 to 13 months, can I do a T-2?

  2. If the lien holder ID is not known, what should you place in that field?

  3. If the Insurance Company ID number is not known, what should be put in there?

  4. When running a MVA bundle report, what date should be used?

  5. Can I void a transaction?

  6. What does a type mismatch error mean?

  7. What does error specified inquiry key not found mean?

  1. If a customer's tag expires within 11 to 13 months, can I do a T-2?
      No. You must perform a T-3.
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  2. If the lien holder ID is not known, what should you place in that field?
      You must enter 4 zeros (0000).
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  3. If the Insurance Company ID number is not known, what should be put in there?
      Enter 4 nines (9999).
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  4. When running a MVA bundle report, what date should be used?
      Print out your Transaction Calendar and use this as your reference.
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  5. Can I void a transaction?
      Yes. You can void a transaction but only on the day the deal was finalized.
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  6. What does a type mismatch error mean?
      This error indicates that incorrect information was inserted for expiration date, sticker, GVW,
      class, insurance, etc. Please check all screens and use dropdown lists to repopulate the       appropriate fields.
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   7. What does error specified inquiry key not found mean?
       This error means that one of the following may be incorrect: soundex, VIN, or plate type.
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