1.
How do I drop the co-owner?
2.
How can I select all of my inserts to return?
3.
I cannot connect to ERT. Is it down?
4.
How do I enter a non-standard 17-digit VIN on your system?
5. What do I do now that I've
marked a sticker as obsolete but did not print the receipt?
6.
I received my order and there is a discrepancy. Should I accept it electronically
and then call Customer Support?
7.
How do I add a company to my courtesy delivery list?
8.
How can I process a VIN that the system says cannot be decoded?
9. What
hours can I process online?
10.
I'm trying to order inventory and when I click on OK it gives me the message "You
must complete all applicable fields prior to submitting a request for inventory".
What do I do?
11.
I'm trying to do a reprint and after entering the plate, class, and last
6 digits of the VIN, the system is giving me the error "Plate/Class/6 of VIN
combination not found". What do I do?
12.
What do I do when I've been locked out of the system and cannot log in?
1.
How do I drop the co-owner?
Click
clear at the bottom of the co-owner screen.
(back
to top)
2.
How can I select all of my inserts to return?
If
you select a series that is obsolete, you will get a message
that asks if you would like to select them all. Just click "YES".
(back
to top)
3.
I cannot connect to ERT. Is it down?
First
check your Internet connection with Internet Explorer and make
sure you can access a Web site.
If you are able to access a Web site, try restarting your computer.
If this fails to work, contact
Customer Support. If you
do not have a connection, try restarting the system. If
this does not work, contact
your IT personnel.
(back
to top)
4.
How do I enter a non-standard 17-digit VIN on your system?
Non-Standard
VINs: Older vehicles that have VINs with less than 17 digits need
to be entered differently. For
every digit less than 17, you enter one less of the last digits.
Example: for 17 digits, you enter
the last 6. For 16 digits, you enter the last 5 plus one space
to account for the 6th digit,etc.
For online transactions, there must be at least 12 digits in the
VIN.
(back
to top)
5.
What do I do now that I've marked a sticker as obsolete but did not print
the receipt?
Call
Customer Support at 800.374.4771. They can reprint this receipt and
fax it to you.
(back
to top)
6.
I received my order and there is a discrepancy. Should I accept this
electronically and then call Customer Support?
No.
In CT, under no circumstances
should inventory ever be accepted unless it is present and matches
what is listed in the system. If there is something missing, DO NOT
confirm the inventory electronically.
You must contact the DMV-Marker Room at 860.263.5433 for assistance.
(back
to top)
7.
How do I add a company to my courtesy delivery list?
Call
Customer Support at 800.374.4771 and request a courtesy delivery form.
(back
to top)
8.
How can I process a VIN that the system says cannot be decoded?
You
must fax over the VIN to Customer Support at 860.466.9920. They will enter
it into the system and you will be able to process this VIN the next business
day.
(back
to top)
9.
What hours can I process online?
Monday
through Friday, 8:00a.m. to 8:45 p.m., Saturday 8:30a.m. to 6:00p.m.
(back
to top)
10.
I'm trying to order inventory and when I click on OK it gives me the message
"You must complete all applicable
fields prior to submitting a request for inventory". What do I do?
You
must select your name from the Point Of Contact box at the bottom right of
the inventory screen. This will now allow you to submit the order.
(back
to top)
11.
I'm trying to do a reprint and after entering the plate, class, and
last 6 digits of the VIN, the system is giving me the error "Plate/Class/6
of VIN combination not found". What do I do?
You
must enter the last 6 digits of the new VIN, not the one from which it was
transferred.
(back
to top)
12.
What do I do when I've been locked out of the system?
You
must fax us a typed request on company letterhead to have your username
reactivated.
(back
to top)