1.
What copy of the BPA Disclaimer (Business Partner Automation Disclaimer)
form do I give the customer?
2. What paperwork do I need from the customer
to process their registration? What do I give them?
3. How do I submit
my paperwork?
4.
What do I do when I get an error message saying that my account has been deleted
from the system?
5.
How can I get a piece of skipped inventory put back?
6. What is the procedure for the quarterly audit?
7. How do
I create a new user for my OLRS?
8.
Can my customer pay his parking citations through the system when he is getting
his renewal done?
9.
What do I do if I processed a transaction but my printer won't print? (It says
my printer may be offline.)
10. What do I do if I have a lost piece
of inventory or have issued a registration card and/or sticker to the wrong
customer?
1.
What copy of the BPA Disclaimer (Business Partner Automation
Disclaimer) form do I give the customer?
Yellow
Copy - given to the customer
Pink Copy - retained by the business partner
White Copy - sent in to GSS with the daily paperwork
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2.
What paperwork do I need from the customer to process their registration?
What do I give them?
This
information is provided in the memo "What to Collect from the
Customer, What to Give to the
Customer" and can be requested from the
Customer Support Center at 800.374.4771.
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3.
How do I submit my paperwork?
This
information is provided in the memo "Instructions for Assembling
Paperwork" and
can be requested from the Customer
Support Center at 800.374.4771.
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4.
What can I do when I get an error message saying that my account
has been deleted from the system?
This error usually occurs if you attempt to log in and enter your password
incorrectly three times. You can reactivate your account by calling Customer
Support at 800.374.4771 where you will
be asked for a security value and then your account can be reactivated.
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5.
How can I get a piece of skipped inventory put back?
Please
call Customer Support at 800.374.4771 with the inventory item number.
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6.
What is the procedure for the quarterly audit?
This information is provided in the CA DMV Quarterly Audit Memo and Instructions which is available
on the CA DMV Web site.
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7.
How do I create a new user for my OLRS?
Please
complete an Application for Changes (REG 4026), a live scan (fingerprints),
a personal history questionnaire,
and an employee security statement and mail to the attention of Niecy McCoy at:
triVIN, Inc.
115 Poheganut Drive
Suite 201
Groton, CT 06340
You may contact Niecy at 800.876.2312, ext. 4709 or niecy.mccoy@trivininc.com with any
questions.
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8. Can my customer pay his parking citations through the system when
he is getting his renewal done?
Yes.
Your customer's parking citations fees are already included in the fees total.
Make sure you
check the fees page to see what the customer is being charged/needs to pay.
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9.
What do I do if I processed a transaction but my printer won't print? (It says
my printer
may be offline.)
Turn off your printer. You may have to unplug the power cord and leave the
printer off while you reboot your computer.
Once the computer reboots, plug the printer back in and attempt a reprint of
your transaction. If the problem persists, please call Customer Support
at 800.374.4771.
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10.
What do I do if I have a lost piece of inventory or have issued a registration
card and/or sticker to
the wrong customer?
Call
Customer Support immediately at 800.374.4771 for instructions. Prepare a report documenting
what happened and include the date, the system
user name, and the vehicle
plate number.
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