1. What does it mean when I get an error saying that my contract has expired?

  2. What do I do when I'm trying to log in and am asked for a terminal ID and temporary pin in addition to my username and password?

  3. How do I create a new user for my California Inquiry System?

  1. What does it mean when I get an error saying that my contract has expired?
      It means that your DMV license has been marked as expired by Accounts Processing. You can       contact them at 916.657.5564 to resolve this issue.
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  2. What do I do when I'm trying to log in and am asked for a terminal ID and temporary pin
      in addition to my username and password?
      Please call the Customer Support Center at 800.374.4771. We can provide you with a terminal ID       and temporary pin so you can log into the system.
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  3. How do I create a new user for my California Inquiry System?
      Please fill out an employee security statement (provided on the CA DMV Web site) and fax it to       the attention of Ben Schenkman at 860.448.3187.
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