1. What
do I do if I forgot my password?
2. What do I do if I
get a California DMV error code?
3. What can I do if my
modem dials but doesn't connect?
4. What do I
do when my system freezes while I am trying to process?
5.
What do I do when I get a software error?
1.
What do I do if I forgot my password?
You
can get your password by calling Customer Support at 800.374.4771. Once
you supply a security value, your password will be reset to a default password.
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2.
What do I do if I get a California DMV error code?
Please
write down the error code and message and call Customer Support
at 800.374.4771.
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3.
What can I do if my modem dials but doesn't connect?
You
may receive errors while trying to connect. Those errors may
include "No Carrier". First, you want to reboot your computer
(if you have an external modem, please turn it off while the
computer is rebooting) and then try to reconnect. If the problem
persists, please write down any errors you are receiving and
call Customer Support at 800.374.4771.
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4.
What do I do when my system freezes while I'm trying to process?
If
your system has locked up and you cannot exit the software,
you may need to end the program manually
or restart the computer. Do so by pressing Ctr+Alt+Delete. If
you are presented with the Task
Manager, select the CA OLRS program and click "end
task".
The program will then present you with
a message saying the system could not end the task and will
ask you if would like to end the program yourself. At this
point, click "end
now".
This should close the program. Reboot
the computer and then log back in to attempt the same registration
again.
If Ctrl+Alt+Delete
does not give you the Task Manager, you may need to shut down your system
using the power button or restart button
on your computer tower/desktop system. To shut down the
PC, hold down the power button for 5-10 seconds. This should power down the
system, in which case you can then turn
it back on and log back in. You can also press the reset button on your tower/desktop
to restart the system.
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5.
What do I do when I get a software error?
Please
write down the entire error message that you are receiving and call
Customer Support at 800.374.4771.
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